Privacy Policy
Last Updated: March 27, 2025
1. Introduction
COVR Connect Inc. ("COVR," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our COVR® restaurant reservation application and related services.
This Privacy Policy applies to information we collect through:
• Our mobile application ("App")
• Our website at covrconnect.com
• Email, text, and other electronic communications between you and COVR®
Please read this Privacy Policy carefully to understand our practices regarding your personal information. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. Definitions
"Personal Information" means information about an identifiable individual, including information that can be used to identify an individual, either directly or indirectly.
"Customer" refers to restaurants, food service businesses, or other establishments that use COVR® to manage their reservations.
"Guest" refers to individuals who make reservations at Customer establishments through COVR® or are added to the system by Customers.
"Services" means all services provided by COVR®, including but not limited to reservation management, guest list management, waitlist management, and analytics.
"User," "you," and "your" refer to any individual who accesses or uses our Services.
3. Information We Collect
We collect several types of information from and about users of our Services:
3.1 Information You Provide to Us
As a Restaurant Customer:
• Account information: When you register for an account, we collect your name, email address, phone number, password, and business information
• Restaurant profile information: Restaurant name, address, contact information, operating hours, seating capacity, and table configurations
• Payment information: When you subscribe to our paid services, we collect payment details, which may include credit card information or other financial information
• Staff information: Names, email addresses, and roles of staff members who will use the app
• Communications: Information you provide when you contact us for customer support
Information About Guests:
As a restaurant using our Services, you may collect and input the following information about your guests:
• Guest contact information: Name, email address, phone number
• Reservation details: Date, time, party size, special requests
• Dining preferences and history: Favorite tables, dietary restrictions, occasion information, visit history
• No-show and cancellation records
3.2 Information We Collect Automatically
When you use our Services, we automatically collect:
• Device information: Device type, operating system, unique device identifiers
• Log information: IP address, browser type, access times, pages viewed
• Location information: If you grant permission, we may collect precise location information from your device
• Usage information: How you use our Services, including features used and actions taken
• Analytics data: Aggregated data about app performance and user behavior
4. How We Use Information
We use the information we collect for various purposes, including:
4.1 Providing and Improving our Services
• To provide and maintain our Services
• To process and manage reservations
• To authenticate users and ensure secure access to accounts
• To personalize your experience with our Services
• To develop new features and functionality
• To analyze usage patterns and improve our Services
4.2 Communications
• To communicate with you about your account or use of our Services
• To provide customer support and respond to inquiries
• To send administrative messages, updates, and security alerts
• To send marketing communications, if you have opted in to receive them
4.3 Legal and Operational Purposes
• To comply with legal obligations
• To enforce our Terms of Use and other policies
• To protect our rights, privacy, safety, or property
• To detect, prevent, or address fraud, security, or technical issues
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For Restaurant Customers, we generally retain your information for the duration of your subscription to our Services, plus a reasonable period afterward for backup, archival, and legal purposes.
For Guest information, Restaurant Customers can set their own retention periods within the App. By default, guest information is retained until explicitly deleted by the Restaurant Customer.
When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.
7. Data Security
We have implemented appropriate technical and organizational measures to protect the security of your personal information. These measures include:
• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data security
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
In the event of a data breach affecting your personal information, we will notify you and regulatory authorities as required by applicable law.
8. Your Privacy Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws, you have certain rights regarding your personal information.
8.1 Access and Correction
You have the right to access and correct your personal information. You can view and update most of your personal information directly through the App. For information that you cannot access directly, you can submit a request to us as described in the "Contact Us" section.
8.2 Withdrawal of Consent
You can withdraw your consent to our collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
8.3 Deletion
You can request the deletion of your personal information. We will comply with your request unless we have a legal obligation to retain your information.
8.4 Marketing Communications
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
8.5 How to Exercise Your Rights
To exercise your privacy rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within 30 days.
Please note that certain information may be exempt from such requests under applicable law. We may ask you for additional information to confirm your identity before responding to your request.
9. Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13, we will delete that information.
If you believe we might have any information from or about a child under 13, please contact us using the information provided in the "Contact Us" section.
10. International Data Transfers
COVR® is based in Canada, and we primarily store and process your information in Canada. However, some of our service providers may be located in other countries, which means your information may be transferred to, stored, or processed in jurisdictions outside of Canada.
When we transfer your information internationally, we take steps to ensure that your information receives an adequate level of protection, including by entering into data processing agreements that incorporate appropriate safeguards.
By using our Services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules than those in your country.
11. Third-Party Links
Our Services may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site or service.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
13. Changes to Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will provide more prominent notice of material changes, such as by sending an email notification or displaying a notice within the App.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of the Services after we post changes to the Privacy Policy means that you accept and agree to the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
COVR Connect Inc.
4 Queen St
St. Catharines, Ontario, Canada
Email: [email protected]
Privacy Officer: Chief Privacy Officer
If you have a privacy complaint that has not been resolved to your satisfaction after contacting us, you may contact the Office of the Privacy Commissioner of Canada:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
Toll-free: 1-800-282-1376
